Sussex Police launches latest round of contact officer support

Alert message sent 11/09/2019 09:05:00

Information sent on behalf of Sussex Police




Sussex Police launched its latest round of contact officer recruitment this month; inviting applications from those who can be a voice of reassurance in someone’s time of need.

When the going gets tough, contact officers are there to help. Whether it’s taking a report of a missing person, responding to a burglary or supporting someone in crisis; our contact officers play a vital role in helping keep our communities safe, identifying and protecting the most vulnerable and preventing harm.

Being a contact officer is not your typical nine to five call centre role; no two calls are the same and the role involves working shifts; including nights, weekends and bank holidays. Flexible working is available Monday through to Sunday, from 8:00am to 1:00pm, or as a job share on the full shift pattern.

Our contact officers deal with a wide variety of enquiries, from emergency 999 calls, non-emergency 101 calls, online reporting and social media. Asking the right questions, listening for vital details and recording information; all while monitoring two screens are vital skills. As is having the patience, decisiveness and compassion to provide the very best service to the public.

As the first point of contact for many, engaging with people of all ages and backgrounds, we’re looking for those who can build rapport quickly, show empathy and communicate clearly at all times. Enquiries can include some of the most difficult situations you can think of so compassion and resilience are also important. If you can work under pressure, problem-solve and think quickly then is a great career opportunity.

In return, successful recruits are promised a good starting salary, great training experiences and the pride that comes from helping others.

Those who are interested in a career within our FCCCD as a contact officer are also encouraged to attend one of the recruitment tours being held at Police Headquarters (Lewes) throughout the application window. To book, visit our website and select recruitment tours.

Chief Superintendent Paul Betts who leads the Force Control and Command Centre (FCCCD) said: “We were thrilled with the response to our recruitment campaign earlier this year and are delighted to reopen again today. Our contact officers are an integral part of our front-line, supporting us as we keep Sussex safe and feeling safe, and our recent recruitment has allowed us to provide a better service to the public already.”

“Our contact officers are the essential calm reassurance in someone’s time of need. Whether it’s receiving a call from the scene of a road traffic accident, taking details of a missing person from a concerned relative or responding to online reports of crime; our contact officers are empathetic, supportive and informative.

“It’s a challenging role, no two enquiries are the same, yet it’s one which offers a great sense of pride as we help make a difference, together.”

Sussex Police and Crime Commissioner Katy Bourne adds:  “Contact officers are the first port of call for people reporting crimes and needing urgent police help, so they need great listening skills, empathy, professionalism and patience. Fortunately Sussex Police continues to receive a very high standard of applicants wanting to join the team and I am sure the next intake will be no different.

“These are essential, unique and fulfilling roles within Sussex Police and I look forward to meeting the new contact officers once they have been recruited and their training starts.”

If you, or someone you know, would like to be a contact officer you can apply here.
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