Recent phone scam to be aware of

Alert message sent 01/05/2019 14:03:00

Information sent on behalf of Sussex Police


Attempted phone scam involving caller named ‘Alex Robinson’
Two elderly victims have been targeted by fraudsters within the space of two weeks, with both calls involving a person by the name of ‘Alex Robinson’.
In the first case, an elderly man received a call from ‘Alex Robinson’ at around midday on 26 March. The caller asked him to buy Google play cards to the value of £3600. Fortunately, when he went to buy these at WH Smiths, staff intervened and stopped the sale, so there was no financial loss to the victim.
In the second case, an elderly woman received a number of phone calls. She was asked to purchase Steam cards, which are video game vouchers, and give them to a solicitor as a form of payment so that money could be released to her.
On Wednesday night, she received a call from a male caller who stated his name was ‘Michael Madhew’, who claimed they were trying to get hold of her as they were looking into twenty years of bank charges. She was told that someone would give her a call back in the morning.
On Thursday morning, the victim received a number of calls from international numbers. She picked the phone up to stop them from calling and spoke to a male caller on 00223310203 who did not give his name. He stated that he was from 'Claims Advisory Group'. He said that they had been sitting with her bank manager finalising a deal and that there was a large amount of money waiting for her. They asked what bank she was with, then gave her a passcode of M1600TT11004896. The number was to check 20 years of bank charges she had allegedly paid.
On the Friday morning, she received a call from the number 01573223582. The caller claimed his name was ‘Alex Robinson’ and told her a cheque for £3600 would be arriving for her. He said that she had to pay the solicitor in Steam cards, which could be bought from Tesco or Argos, but when she said she could not afford it, he asked her to buy just one Steam card. She replied that she could not get to the shop, so the caller suggested that the solicitor could pick her up and bring her there. When she replied that she could not afford it, he then hung up.
Remember: Always be wary of the identity of a person you don’t know when speaking to them on the phone, even if they give you a name or a phone number. If a call you’ve received ‘doesn’t seem quite right’, it’s better safe than sorry – report it to Action Fraud immediately online or by calling 0300 123 2040.
Your bank and police will NEVER:
1) Phone and ask for your PIN or full banking password.
2) Ask you to withdraw money and hand it to them for safekeeping.
3) Ask you to transfer money out of your account.
4) Send someone to your home to collect cash, bank cards, PINs or cheque books. 


Help us keep Sussex safe

Seen something suspicious or have information about a crime or incident? Please contact us online, email us at or call 101.

Alternatively you can contact the independent charity Crimestoppers, anonymously, on 0800 555 111, or online at
Stay in the know with social media


Links and attachments: Sussex Police will only ever link you to secure websites we trust. We will only send you attachments where we believe it is absolutely necessary.
Message sent by
Lee Melbourne (Police, Prevention Support & Engagement Officer, Sussex)

Message tag words

Back to previous page
Click here to tweet this message to your followers

Discuss this alert message

Please see terms below before using this feature
Please be aware that the facility above is a Facebook service, posting your views will make some of your Facebook information visible to everyone (as with any Facebook activity).

The system administrators (VISAV Limited) monitor the content added. Any misuse or objectionable material should be reported to

The views expressed do not represent the views of the system administrators who are VISAV Limited, the Police, Neighbourhood Watch and other Information Provider using this service.
Decorative image: A silhouette of countryside and a town.